Sheffield Children’s NHS Foundation Trust identity refresh
Sheffield Children’s NHS Foundation Trust is one of the only NHS Trusts providing integrated healthcare for children and young people across acute, mental health and community services.
The challenge
Despite its national leadership, pioneering innovation and 150-year legacy, the brand was still widely perceived as a single, hospital-centric service. The existing identity was warm and familiar, but skewed young, struggled to flex for older children and professional audiences, and did not reflect the Trust’s growing ambition, research leadership or whole-child model of care.
The challenge was to create a brand that could sit confidently within the NHS landscape while clearly expressing what makes Sheffield Children’s unique: its integrated structure, its values-led culture, and its commitment to listening to children and young people. The identity needed to unify a complex organisation, resolve brand hierarchy issues, and work across everything from patient communications to national innovation partnerships.
The process
We began with extensive consultation, gathering insight from over 1,600 people including staff, patients, families, young people, partners and the public. Using a mix of quantitative polling and qualitative depth interviews, we identified 17 key findings across brand proposition and visual identity. These revealed exceptionally positive experiences of care, alongside a clear opportunity to shift perceptions from “children’s hospital” to “whole-child healthcare organisation” and to match clinical leadership with greater brand confidence and visibility.
Young people played a meaningful role throughout, helping shape how the brand listens, speaks and represents emotion. The resulting creative brief set a clear direction: a cohesive masterbrand system that is accessible, inclusive and flexible, grounded in place and people, and capable of flexing across audiences, services and future growth without fragmentation.
The requirements
- Development of a cohesive masterbrand system to unite services, sites and partnerships under one identity
- Extensive stakeholder consultation with staff, patients, families, young people, partners and the public
- Brand repositioning from “children’s hospital” to “whole-child healthcare organisation”
- Alignment with NHS identity standards while retaining warmth, trust and local recognisability
- A flexible visual system that works across audiences from toddlers to professors
- A simplified brand hierarchy reducing reliance on multiple sub-brands and competing identities
- Accessibility and inclusivity embedded from the start, including dignity-led representation
- Creation of a modular pattern and asset library adaptable from playful to professional contexts
- Development of illustration and storytelling tools, co-created with young people
- Delivery of a practical toolkit and guidance for consistent use across print, digital and service communications


The solution
The final brand is rooted in Sheffield Children’s lived environment and the experiences of the people who move through it every day. The Trust’s hospitals themselves became a primary source of inspiration: bright, welcoming spaces designed to feel positive and human, many created in collaboration with artist Morag Myerscough via Art Plus. Rather than introducing a new visual language, the identity draws directly from colours, motifs and shapes already present across wards, clinics and signage, bringing consistency and clarity to what people already recognise and trust. This approach ensures the brand feels owned and familiar, not imposed, while creating a unified look across a complex estate.

At the heart of the system is a flexible, pattern-led toolkit. A modular pattern library allows the identity to stretch across a wide tonal range, from playful and expressive communications for children and families, to confident, restrained applications for research, innovation and professional audiences. Alongside this, a refined colour palette built from core and secondary NHS colours introduces softer tints for everyday use, as well as dedicated combinations for neurodiverse audiences and more sensitive contexts such as bereavement services. Accessibility and inclusion are designed in from the outset, ensuring the brand can respond to different emotional, cognitive and sensory needs without fragmenting.
To address longstanding complexity, we developed a new strapline, Creating healthier futures, supported by a secondary badge that sits alongside the NHS organisational logo. The badge is a heart formed from tessellated triangles, symbolising care, hope and the strong strategic foundations behind Sheffield Children’s integrated model of care. The triangular geometry is echoed throughout the wider visual system, strengthening recognition and coherence. Crucially, this badge helps simplify brand hierarchy, reducing reliance on sub-brands and allowing services, sites and initiatives to sit clearly under one shared identity.
So many rebrands chase novelty. This one did the opposite. It started with what children already experience in the spaces, the colour, the energy, the sense of welcome, and formalised that into a brand. The result is an identity that leaves room for play, imagination and expression, without ever feeling chaotic or childish.
Amy Bouchier
Communications and Marketing Director for the Trust


Illustration and photography were developed as core storytelling tools. A contemporary illustration style, supported by a library of people and Sheffield landscapes, allows the brand to flex in tone without becoming infantilising. Young people from the Sheffield Children’s Youth Forum co-created hand-drawn speech bubbles that represent communication, collaboration and the centrality of children’s voices. These are used to hold quotes, tell real stories and, when appropriate, form a set of expressive characters that bring warmth and personality to campaigns such as the Quality Promise. Photography guidance ensures authentic, dignified representation across hospital and community settings, prioritising real moments of care, connection and collaboration. Together, these elements create a confident, human and future-facing brand that reflects Sheffield Children’s role as a national leader in whole-child healthcare.
Would you like to see results like these for your organisation?
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